Last updated: March 18, 2022

Thank you for using our services.

If for any reason you are not completely satisfied with your purchase, we invite you to review our refund and return policy.

These terms apply to all products and services that you purchase from us.

Interpretation and definitions

Interpretation

The words with an initial capital letter have meanings defined in the following conditions. The following definitions have the same meaning regardless of whether they appear in the singular or plural.

Definitions

For the purposes of this refund and return policy:

  • Application means the software provided by the Company that You have downloaded to any electronic device.
  • Company or Company  (referred to in this Agreement as “Company”, “We”, “Us”, “Our” or “Our”) means UAB “Dataera”, J. Balčikonio g. 3, 08247, Vilnius.

  • Goods means the goods offered for sale in the Service.

  • Orders means Your request to purchase goods from Us.
  • Service means the services provided by the Company on the Website, in the Application, or otherwise.
  • Website refers to Dataera.lt, accessible at www.dataera.lt
  • You means the person accessing or using the Service, or the company or other legal entity on whose behalf such person accesses or uses the Service, if applicable.

Your right to cancel your order

You have the right to cancel your order within 5 days without giving any reason.

The cancellation period is 5 days from the day on which You receive the Goods or when the third party designated by You, other than the carrier, takes possession of the delivered goods.

To exercise Your right of withdrawal, You must inform Us of Your decision by an unequivocal statement. You can inform Us of Your decision:

We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same payment method that You used for the Order and You will not be charged any fees for such reimbursement.

Return conditions

To be eligible for a return, please make sure that:

  • The goods were purchased within the last 14 days
  • The goods are in their original packaging

These goods cannot be returned:

  • Goods made to Your specifications or clearly personalized.
  • Goods of a nature that cannot be returned, are liable to deteriorate or expire quickly.
  • Goods that are not suitable for return due to health protection or hygiene reasons and have been unsealed after delivery.
  • Goods that, after delivery, by their nature, are inseparably mixed with other goods.

We reserve the right to refuse to return any goods that do not meet the return conditions listed above.

Refunds are only available for goods sold at the standard price. Unfortunately, discounted goods cannot be refunded. This exception may not apply to You if not permitted by applicable law.

Returning goods

You are responsible for the cost and risk of returning the goods to us. Goods should be sent to:

S. Žukausko g. 3, 09131, Vilnius, Lithuania

We are not responsible for damaged or lost goods returned to us. Therefore, we strongly recommend that You insure the shipment and use a tracked postal service. We cannot refund You without actual receipt of the Goods or without proof of return.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to You, You will receive a gift credit for the value of the return. Upon receiving the returned item, a gift voucher will be sent to You.

If the Goods were not marked as a gift when purchased or the gift giver had sent the order to themselves first, the refund will be issued to the original purchaser.

Contact us

If You have any questions about our refund and return policy, please contact us: